JOB PURPOSE

To efficiently handle customer transactions, maintaining customer satisfaction, maximize revenue collection and manage risk while cross-selling bank products to achieve branch profitability.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Responding promptly to customer enquiries.
• Handling customer complaints and escalating where necessary.
• Obtaining and evaluating all relevant customer information to match to products and services.
• Guiding customers in the account opening process.
• Providing feedback to improve the efficiency of the customer service process.
• Any other duty as assigned.

MINIMUM QUALIFICATIONS AND EXPERIENCE

• A minimum of 3 years’ experience in a deposit taking environment will be required.
• Working experience as a Direct Sales Representative will be an added advantage.
• Degree in Business Administration/Management/Cooperative  Management or any other Business-related field.

Method of Application

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@acumensacco.co.ke Kindly indicate the position title on the subject line when applying. Closing date for application is on Thursday, 3rd May 2023.

Supervisory Committee Member Job Description.

• The supervisory committee reports to the board of directors.
• The supervisory committee supervises clerical and auditing personnel.
• Implement audits and submit a summary report to the board of directors to be presented at the
• annual meeting.
• Conduct or order supplementary audits as the committee deems necessary or as ordered by the board of directors.
• Inspect the securities, cash and accounts of the credit union.
• Ensure all officers, committees and employees of the credit union are in compliance with policies and regulations.
• Review the minutes of the board meetings.
• Make sure there are adequate internal controls and that they are being followed.
• Ensure accounting records and financial reports are prepared promptly.
• Ensure policies and procedures are in place to safeguard against error, carelessness.
• Resolution of member complaints.
• Review management’s corrective action to include reasonable timelines of actions to be completed.
• Call special membership meetings when necessary.

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@acumensacco.co.ke Kindly indicate the position title on the subject line when applying. Closing date for application is on Thursday, 3rd May 2023.